Returns & Exchanges
Due to the perishable nature of our signature pastries and breads, Porto's Bake at Home cannot accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your items arrive damaged or do not meet our quality standards, please contact our guest service team within 15 days of delivery for a resolution.
Document the Issue
Take clear photos of the shipping box, the internal packaging, and the specific condition of the pastries as they arrived.
Contact Guest Service
Email our support team at contactus@portosbakery.com with your order number and the photos of the damaged or incorrect items.
Internal Review
Our quality assurance team will review your claim within 48 hours to determine if a replacement or credit is warranted based on our shipping policies.
Resolution Process
Approved claims will result in a complimentary reshipment of your order or a refund issued to your original form of payment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing